There are no returns accepted due to manufacturers” policies.

NOTE: Unauthorized returns will incur a 50% unauthorized product return fee.We are happy to accommodate exchanges.

If you wish to exchange your item(s) please follow our exchange policy below.Exchange Policy We want you to be satisfied with your order.

We allow one exchange per item – please read fee section below. Please be aware: Unauthorized and ineligible exchanges will incur a 50% unauthorized product return fee.

To avoid this fee please follow these exchange guidelines: Product Eligibility •Eligible product(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.•Items not eligible for exchange: Costume Wigs, Last Call, Clearance, Discontinued, Accessories, Care Products, Special Orders and Wholesale Orders.•If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized. 

Exchange Fees Creative Wig now offers Hassle–free colour exchanges! If you are not happy with your colour selection and wish to exchange the same item for a different colour the 20% exchange fee will be waived for your first exchange.

A handling fee of £10.00 will apply to colour exchanges20% exchange fees apply to all other exchange item(s).Shipping charges will apply.

We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise  Note: If you receive style/colour help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived.

Please choose carefully.Charges required to complete exchanges are made on the credit card submitted in the original order.Balances are issued as store credit only and can be used at any time.Shipping Costs on ExchangeShipping charges will apply.

We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise.